Our entry packages
where service meets innovation
THE REQUIREMENTS OF THE NEW CUSTOMER GENERATION
Hanging in the service queue, poring over thick catalogues and manuals, or having an order personally approved by a superior? Unimaginable for digital natives - they expect uncomplicated, digital and above all transparent business processes. Our B2B portal provides a central point of contact for all inquiries in the after-sales service process, and thus ensures seamless experiences for the new generation of customers.
THE FASTEST WAY TO A NEW SPARE PART
Excellent service knows more than just one path: offer spare part identification via photo upload, advice from a service bot or intuitive navigation in machine drawings and guide your customers quickly and easily to the spare part they are looking for. Digital machine file, service file and digital twin enable the new generation of machine management - transparent, digital, mobile!
STRONG SERVICE FOR A STRONG BRAND
Customer & service portals are considered the absolute supreme discipline of the customer experience. Because nothing strengthens a brand more than positive experiences - in the case of service as well as in everyday life! Inspire your customers with innovative digital services and present yourself as a strong and trustworthy partner. From self-services to chatbots and remote service scenarios - our packages can be adapted to your individual needs.
Our starter packages at a glance
B2B portal & webshop
Spare parts manager & service portal
Machine Manager & Knowledge Base
Self-service portals are the future. Our packages show how to get started.
Within 3 months
Together with you, we implement an innovative customer portal and expand it according to your requirements in the shortest possible time in order to open up new digital services and business models for your company.
Exclusive functions for machine & plant manufacturers
With our packages, we set up a state-of-the-art web shop and expand it upon request with innovative features related to spare parts management, machine administration and knowledge management. You gain the most possible benefit from the SAP Commerce Cloud Standard and our own in-house developed add-ons.
Seamless integration meets high usability
Your ERP system is the basis for success in e-commerce. Have you already thought about SAP Asset Intelligence Networt (AIN)? We combine the advantages of smart asset management with a unique user experience and ensure efficient business processes with real-time data.
Our project management and implementation methodology
are closely linked and guarantee the implementation "in time & in budget". In the process, we turn your key users into SAP Commerce Cloud experts enabling sustainable use of the portal.
Discover the innovative customer and service portals of our referrals. You can' t find the right use case? Please ask us for more customer examples!
Free of chargeInitial consultation
All for One Customer Experience / All for One Group
The All for One Group with 1,800 experts bundels strategy, organisation and process consulting as well as technology know-how in combination with IT consulting and services within one company.
All for One Customer Experience is member of the All for One Group and the specialist for all topics related to marketing, sales and customer service.