Our entry packages

Smart customer & service portal

for mechanical engineering and manufacturing industry

If there are questions about your machinery and equipment, customers expect rapid support, simple communication and, above all, direct access to all relevant information. With our entry packages based on SAP Commerce Cloud, you can create a powerful B2B platform with lean business processes and attractive after-sales services!

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where service meets innovation

STRONG SERVICE FOR A STRONG BRAND

Customer & service portals are considered the absolute supreme discipline of the customer experience. Because nothing strengthens a brand more than positive experiences - in the case of service as well as in everyday life! Inspire your customers with innovative digital services and present yourself as a strong and trustworthy partner. From self-services to chatbots and remote service scenarios - our packages can be adapted to your individual needs.

Our starter packages at a glance

BASIC

B2B portal & webshop

Your way to a modern one-stop shop with responsive design. Including attractive features for easy media management and a variety of self-services for your customers. You present your company with a modern web presence and create transparency everywhere. Lean processes and high user-friendliness ensure an ideal customer experience - and have a lasting effect on increasing sales!

STANDARD

Spare parts manager & service portal

Successful with after-sales services: With the All for One Customer ExperienceEquipment Viewer you expand your customer portal with smart spare parts management from identification to ordering. With the Digital Machine File, you bundle valuable knowledge about your machines and assets. A ticket portal and comprehensive service documentation complete this package.

PREMIUM

Machine Manager & Knowledge Base

Display and evaluate machine data in real time. With the Premium package, we interconnect your machines in the field and expand your customer portal with innovative digital services for condition monitoring. The knowledge database supplements this image with a comprehensive media download portal and other attractive features.

Self-service portals are the future. Our packages show how to get started.

Stephan Zacharias, Head of CX - Commerce, All for One Customer Experience

Our offer

Our project management and implementation methodology

are closely linked and guarantee the implementation "in time & in budget". In the process, we turn your key users into SAP Commerce Cloud experts enabling sustainable use of the portal.

More info

You can find more information about the packages and the individual modules in our brochure.

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Our references

Discover the innovative customer and service portals of our referrals. You can' t find the right use case? Please ask us for more customer examples!

AZO Group GmbH & Co. KG The AZO Group is one of the most experienced companies worldwide when it comes to automatic raw material handling. The machines and systems are in use all over the world.

AUG. Winkhaus GmbH & Co. KG To improve its customer experience, the company chose an innovative B2B/C platform based on SAP Commerce, including functions for product data management, product configuration and integrated inventory management.Learn more about Winkhaus' digital transformation now!

Free of chargeInitial consultation

Would you like to receive more information or do you have specific questions? Contact us for a free initial consultation!

All for One Customer Experience / All for One Group

The All for One Group with 1,800 experts bundels strategy, organisation and process consulting as well as technology know-how in combination with IT consulting and services within one company.

All for One Customer Experience is member of the All for One Group and the specialist for all topics related to marketing, sales and customer service.

More at www.all-for-one.com and https://cx.all-for-one.com/en/index.html