Exciting spare parts management

Monitoring machines, identifying spare parts, viewing support tickets - customer portal myHeller allows users to take center stage.

HELLER machinery can be relied on. Their machining centers for dynamic cutting drive production in many industries. These include the automotive industry, power engineering, aerospace, as well as tool and mold making. The service quality at HELLER is just as convincing as the machines themselves. Lifetime Partnership - that is HELLER's commitment. Thanks to the new myHeller customer portal, the company can now be reached at any time and is moving even closer to its customers. As a result, HELLER has been awarded with the SAP Quality Award 2023.

Reference video HELLER

from practice

CASE STUDY

HELLER is both a traditional medium-sized family business and a globally active supplier of innovative solutions for machining with headquarters in Nürtingen near Stuttgart. As one of the world's leading manufacturers, HELLER develops and produces state-of-the-art machine tools and manufacturing systems for machining. Over 2,500 employees and production facilities in Europe, Asia, North and South America ensure reliable delivery to customers. In addition, HELLER is represented in all important markets with its own sales and service subsidiaries as well as qualified service partners.

Quality and precision go hand in hand at HELLER. This applies to both the machines and the service. Over 40,000 spare parts are available from stock at all times.

Customers frequently get in touch by phone and via e-mail to work with HELLER to identify the right parts. Outstanding service is a particularly high priority for the 2600-employee family-owned company.

A new customer portal is designed to take the customer experience to the next level.

The goals: Make relevant information available at all times, enable efficient communication, and simplify spare parts ordering.

What you can expect

The case study highlights the initial situation and shows the path to a digital customer and service portal including efficient spare parts management.

The new myHeller service portal with digital spare parts catalog was developed on the basis of SAP Commerce Cloud, offering customers efficient spare parts management. Learn how All for One Customer Experience's Equipment Viewer enables innovative spare parts management via 3D Model.

Thanks to the customer and service portal, including intuitive user guidance via assemblies and the associated spare parts list, the spare parts search and the ordering of spare parts is now enormously simplified.

All important information about the major challenges, the most important lessons learned during the implementation as well as the key success factors of the project can be found in our reference story.

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